The emerging trend in internet banking in nigeria is of global concern. It has made banking easier and as a matter of fact created mobile service for bank users. Problems and prospects of electronic banking in nigeria. Electronic banking, adoption, behaviour and nigeria introduction electronic banking is defined as the use of technology to communicate instructions and receive information from a financial institution where an account is held. E banking, before it became widely used in any other developed and developing countries h. It refers to the use of information and communication technology. Nigeria adopted electronic banking system in early 2000s. The research geared toward explaining what electronic banking is all about and when it was introduce into nigeria. According to alsmadi 2012, electronic banking enhance the development of the banking system, and it is considered as strategic weapon for banks. The paper examined electronic payment systems and tele banking services in nigeria. It is simply the use of electronic and telecommunications network for delivering various banking products and services.
The role of ebanking on operational efficiency of banks in. This research work is an attempt to analyse and find out the problem and prospects of eletronic banking in nigeria. This study is an overview of ebanking in the nigerian banking industry. However, this system has some hitches that need to be removed. Electronic banking services, and certain facilities under the electronic banking services, may be available only for certain types of accounts and not others. Electronic banking is now a global phenomenon and is now utilized by countries round the world and nigeria is not an exception. The paper examined electronic payment systems and telebanking services in nigeria. The study became necessary as a result of increased penetration of electronic banking which has redefined the banking operations in nigeria and world over.
Many literature and academic publication from different authors in electronic banking, product emerging issues in electronic. Pdf on may 1, 2008, ikechukwu acha and others published electronic banking in nigeria. Pdf electronic banking and cashless policy in nigeria. In the light of this, the research seeks to examine the impact of electronic banking. In the light of this, the research seeks to examine the impact of electronic banking on financial inclusion in nigeria. The researcher general towards explaining what electronic banking is all about and when it was introduce into nigeria. Ebanking and commercial bank performance in nigeria ijeeee. Downloading bank statements, for example in pdf format. The impact of ebanking on customer satisfaction in nigeria. Acceptance of ebanking in nigeria, journal of internet banking and commerce, 15 1, 712. These guidelines supersede the previous standards and guidelines on atm operations in nigeria and guidelines on pos card acceptance services, issued by the cbn.
This study examined the relationship between electronic banking and liquidity of deposit money banks in nigeria, using time series data for the period 2006 2014. The introduction of e banking services has improved banking efficiency in rendering services to customer. This study investigated the profitability performance of nigerian banks following the full adoption of electronic banking system. This study investigated the extent of the adoption and usage of the mobile phone banking services among banking customers in nigeria and the associated problems. Electroniccommerce in nigeria is in an embryonic stage. This study examined the impact of electronic banking on customer services in lagos. Electroniccommerce in nigeria is at the beginning stage. Issues and challenges article pdf available in research journal of finance and accounting 86 february 2017 with 11,774 reads how we measure reads.
Electronic payment systems and telebanking services in. Electronic banking is now a global phenomenon and is now utilized by countries round. Problem and prospects abstract this research work is an attempt to analyse and find out the problems and prospects of electronic banking in nigeria. The concept of financial inclusion has continued to gain global acceptance since it was identified as one of the key drivers of inclusive economic growth and development. The improvement in financial innovations and technologies has made e banking an intense part of the banking sector. In the course of this research, the researcher was able to find out that origin of electronic banking system is a conventional banking system which started in nigeria in 1952. Impact of ebanking on traditional banking services shilpan vyas school of computer science and information technology, singhania university, pacheri bari, jhunjhunu 333515 rajasthan, india. An appraisal of the implication of electronic banking nigeria banks a case study of diamond bank electronic banking have long been recognized to play an important role in economic development on the basis of their ability to create liquidity in the economy through financial intermediation between savers and borrowers. In the same vein but from bank growth perspective, abubakar 2014 discovered the existence of a significant.
Central bank of nigeria guidelines on electronic banking in nigeria preamble the cbn recognizes that electronic banking and payments services are still at the early stages of development in nigeria. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria. However, it cannot be achieved without customers patronage, hence, such bank should encourage patronage of electronic banking products. Impact of ebanking on the operational efficiency of banks.
Ebanking, before it became widely used in any other developed and developing countries h. Electronic payment systems and telebanking services in nigeria. Alsmadi college of economics and administrative sciences alimam muhammad ibn saud islamic university riyadh, saudi arabia. Since electronic banking started in all nigeria banks, it has been a woe for civil servants. E banking has revolutionized the lives of all individuals of present times and is considered to be a wave of information revolution after the agricultural and industrial revolution.
Electronic banking has become a very important and indispensable too1 for the present survival and growth of financial institutions considering the dramatic. Ebanking has revolutionized the lives of all individuals of present times and is considered to be a wave of information revolution after the agricultural and industrial revolution. Consumers could purchase goods and services from the internet and send unencrypted credit card numbers. Overview of electronic banking in nigeria international journal of.
Thirty six out of the 89 banks in nigeria as at the end of 2005 were selected for the study. In its survey on the extent of ebanking adoption by nigerian banks, the central bank of. The improvement in financial innovations and technologies has made ebanking an intense part of the banking sector. The effect of electronic banking on the financial performance. However, one aspect of electronic commerce that has demonstrated to be fruitful in nigeria is electronic banking e banking. Electronic banking has many names like e banking, virtual banking, online banking, or internet banking. The advent of information technology it is rapidly changing the banking industry.
However, one area of electronic commerce that has proven successful in nigeria is electronic banking e banking. Impact of mobile banking on service delivery in the. In this article, we will look at the importance and types of e banking services. Electronic funds transfers have been described as the third of the great ages of payment, the first being payment by cash notes and coins and the second being paper based payment for instance, cheques. This evolution which commenced in the early 2000s was characterized with the prevalent adoption of electronic banking by almost all the banks in nigeria in view of the cashless policy of the. The arrival of the internet has taken electronic payments and transactions to an exponential growth level. An appraisal of the implication of electronic banking in nigeria banks a case study of access bank, largest undergraduate projects repository, research works and materials. The impact of electronic banking and information technology. This study investigated the influence of electronic banking products on performance of nigerian dmbs. Impact of mobile banking on service delivery in the nigerian. Pdf electronic banking and bank performance in nigeria. The adoption of information and communication technology in banking sector is generally referred to as electronic banking ebanking and application of its concepts, techniques, policies, and implementation strategies to banking services has become.
Ninety questionnaires were administered to the customers of six commercial banks to elicit information on their satisfaction or lack of satisfaction on the service rendered by their banks. Businesses all over the world are transforming themselves into electronic businesses ebusinesses to meet the challenges of the 21st century. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in nigeria to serve their customers electronically. A case study of bank of kigali ngango muteteri asia a research project report submitted to the department of business administration in the. Ebanking and commercial bank performance in nigeria. Electronic banking services are being used with increasing frequency in most countries, including jordan.
Ebanking services features, challenges and benefits 51 2. Electronic banking has many advantages and should be highly encouraged. An analysis of the perspectives of banks customers dr. Arising from the three major roles of the cbn in the areas of monetary policy, financial system stability and payments system oversight, the cbn. Electronic commerce in nigeria is at the beginning stage. Electronic banking, more commonly known as ebanking, is the newest delivery channel for banking services. Abstract internet banking is changing the banking industry, having the major effects on banking relationships. The study became necessary as a result of increased penetration of electronic banking which has redefined the banking. The impact of electronic banking on customers satisfaction. It discovered that the increased application of e banking worldwide is a function of improvement in information and communications technology ict. However, one aspect of electroniccommerce that has demonstrated to be fruitful in nigeria is electronic banking ebanking. The term electronic banking or ebanking covers both computer and telephone banking. The role of ebanking on operational efficiency of banks.
The term electronic banking or e banking covers both computer and telephone banking. Although there are still challenges facing ebanking operation in nigeria such as. Ebanking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. We only make an electronic banking service available if. Based on above the general objective of this work is to ascertain the impact of electronic banking instruments on the intermediation efficiency in nigeria, while its specific. The crux of this study is on the adoption of epayment system in nigeria. However, one area of electroniccommerce that has proven successful in nigeria is electronic banking ebanking. Have your paycheck deposited directly into your bank or. You and each authorised person must be at least 18 years of age to use electronic banking services. Impact of electronic banking on customer satisfaction chapter one introduction 1. Electronic banking services have become an important practice among commercial banks in nigeria.
Electronic banking terms and conditions standard chartered. Findings revealed that there has been a very modest move away from cash. Impact of electronic banking on customer satisfaction. Banks are also offering payment services on behalf of. Electronic banking and cashless policy in nigeria article pdf available in international journal of civil engineering and technology 910. The data was analyzed using both descriptive and correlation analysis to describe the data set and to identify the association. Electronic banking in nigeria is however a critical variable with national standard improving capacities and posses several advantages. This work studied the relationship between electronic banking and the performance of nigerian commercial banks.
In this study, the impact of it on the banking industry in nigeria is described. The nigerian banking sector has witnessed tremendous changes linked with the development in information system over the years. The internet and other electronic media have had a positive impact on the lives of individuals and businesses all over the world. Ovia, 2001 argued that electronic banking is a product of ecommerce in the field of banking and financial services. Challenges of the regulatory authorities and the aw y forardw adewuyi, i. Since electronic banking started in all nigeria banks, it has been a woe for.
This evolution which commenced in the early 2000s was characterized with the prevalent adoption of electronic banking by almost all the banks. Though, various ebanking systems have been implemented and accepted by customer, epayment remains the most. The adoption of information and communication technology in banking sector is generally referred to as electronic banking e banking and application of its concepts, techniques, policies, and implementation strategies to banking services has become. The impact of electronic banking on financial inclusion in. Electronic banking is defined as the use of computer to carry out banking transactions such as withdrawals through cash dispensers or transfer of funds at point of sale. Banks are also offering payment services on behalf of their customers who shop in different eshops. Electronic banking today is one out of the thousands of technologically advancement paving ways in africa especially nigeria. The study became necessary due to the increased adoption of the electronic banking which has redefined the banking service both in nigeria and internationally. This study investigated the extent of the adoption and usage of the mobile phone banking services among banking customers in nigeria and. E banking, it also observed, holds enormous potentials for the banking industry in nigeria. The apex bank pegged withdrawal by individual and corporate. Although previous studies have confirmed the importance for such services for both banks and customers, the level of electronic banking services adoption in jordan is still low.
Impact of electronic banking on customer services in lagos. Questionnaire method was used to gather data from bank workers. Impact of ebanking on the development of banking sector in nigeria. Electronic commerce in nigeria is in an embryonic stage. In the course of this research, the researcher was able to find out that origin of electronic banking system is a conventional banking system which started in. Pdf overview of electronic banking in nigeria chris. Pdf overview of electronic banking in nigeria chris onodugo. The study aims at examining the impact of mobile banking on service delivery in the nigeria commercial banks. The impact of ebanking service quality on customer.
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